Meta Description
Merchants Recruitment is hiring Call Centre Agents in Randburg. Requires Matric and 6 months customer service experience. Long-term contract with rotational shifts.
Introduction
Merchants Recruitment is seeking a Call Centre Agent based in Randburg, Gauteng. This long-term contract role is ideal for candidates passionate about customer service and problem-solving. The successful applicant will act as a brand ambassador and first point of contact for customers, ensuring professional handling of inquiries, complaints, and service requests.
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About the Company
Merchants Recruitment is a recruitment partner that connects talented individuals with customer service and business process outsourcing opportunities. The company focuses on placing candidates in professional call centre environments where they can develop skills and grow their careers.
Quick Job Overview (Table)
| Job Feature | Details |
|---|---|
| Job Title | Call Centre Agent |
| Recruiting Company | Merchants Recruitment |
| Location | Randburg, Gauteng |
| Employment Type | Contract – Long Term |
| Experience Required | 6 months customer service |
| Minimum Qualification | Matric / NQF Level 4 |
| Working Hours | Rotational shifts |
| Shift Pattern | 5-day rotation |
| Work Schedule | Includes weekends and public holidays |
| Salary | Market related |
Eligibility Criteria
Applicants must meet the following requirements:
- Matric / NQF Level 4 qualification
- Minimum 6 months customer service experience
- Strong command of the English language
- Ability to work rotational shifts
- Willingness to work weekends and public holidays
- Strong communication and typing skills
- Computer literacy and system navigation skills
- Ability to work in an interactive customer service environment
- Professional and empathetic communication style
- Ability to handle sensitive customer issues
- Based in Randburg or surrounding areas
Advantageous:
- Experience in an international call centre
- Experience in food or retail industry
- Ability to adapt to change
- Strong problem-solving skills
Responsibilities
- Deliver first-class customer service
- Respond to customer inquiries and complaints
- Provide accurate information and solutions
- Capture customer interaction data
- Maintain confidentiality of customer information
- Complete documentation for each interaction
- Remain updated on product and programme information
- Follow service guidelines and company policies
- Resolve complex customer issues professionally
- Ensure customer satisfaction at all times
How to Apply
To apply for the Call Centre Agent position:
- Prepare your updated CV
- Highlight customer service experience
- Include Matric qualification
- Submit your application through the Merchants Recruitment platform
- Ensure availability for rotational shifts
Only shortlisted candidates will be contacted.
FAQ Section
1. What qualification is required?
Matric or NQF Level 4 is required.
2. Is experience necessary?
Yes, at least 6 months customer service experience is required.
3. Where is the job located?
Randburg, Gauteng.
4. What type of contract is offered?
This is a long-term contract position.
5. Are shifts flexible?
Yes, rotational shifts including weekends and public holidays are required.
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Igenzee Job Application Tips
- Emphasize customer service experience in your CV
- Highlight communication and problem-solving skills
- Mention any call centre or retail experience
- Ensure your CV is easy to read
- Apply early to increase your chances
- Be prepared for shift work
Igenzee Disclaimer
Igenzee shares job opportunities for informational purposes only. We are not the hiring company. Please apply through the official Merchants Recruitment application process. The employer reserves the right to withdraw or close the vacancy at any time. Only shortlisted candidates will be contacted.