Meta Description
One&Only Cape Town is hiring a Front Desk Agent. Requires hospitality experience and strong guest relations skills. Apply for this luxury hotel opportunity in Cape Town.
Introduction
One&Only Cape Town is seeking a professional Front Desk Agent to join its hospitality team. The successful candidate will be responsible for managing front desk operations, assisting guests, and ensuring smooth check-in and check-out processes. This role is suited to candidates with hospitality experience who are passionate about delivering exceptional customer service in a luxury environment.
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About the Company
One&Only Cape Town is a luxury five-star resort located in the heart of Cape Town’s waterfront. The hotel offers world-class accommodation, dining, and guest experiences. Known for exceptional service and attention to detail, the brand focuses on delivering personalized experiences and maintaining high hospitality standards.
Quick Job Overview (Table)
| Job Feature | Details |
|---|---|
| Job Title | Front Desk Agent |
| Company | One&Only Cape Town |
| Location | Cape Town, Western Cape |
| Industry | Hospitality |
| Employment Type | Permanent |
| Experience Required | 2 years in 5-star establishment |
| Qualification | Diploma / Degree in Hospitality desirable |
| Skills | Guest relations, front office systems |
| Salary | Market related |
Eligibility Criteria
Applicants should meet the following requirements:
- Minimum 2 years experience in a 5-star establishment
- Diploma or Degree in Hospitality or Travel and Tourism (desirable)
- Fluent in English
- Good communication skills
- Computer literate
- Proficiency in Microsoft Office and Outlook
- Knowledge of Opera or similar hotel systems
- Excellent guest relations skills
- Ability to multitask
- Understanding of health and safety protocols
- Professional attitude and confidentiality
Key Responsibilities
- Manage guest check-in and check-out processes
- Provide resort information to guests
- Handle cashiering and payments
- Manage reservations and room allocations
- Assist guests with requests and enquiries
- Handle complaints and escalate when necessary
- Maintain accurate PMS system information
- Process refunds and upgrades
- Handle foreign currency exchanges
- Communicate with departments to ensure guest satisfaction
- Maintain confidentiality and professionalism
How to Apply
To apply for the Front Desk Agent position:
- Prepare your updated CV
- Include hospitality qualifications if available
- Highlight 5-star hotel experience
- Apply through the One&Only careers portal
- Ensure your contact details are correct
Only shortlisted candidates will be contacted.
FAQ Section
1. What experience is required?
Minimum 2 years experience in a 5-star establishment.
2. Is a qualification required?
A Diploma or Degree in Hospitality or Travel and Tourism is desirable.
3. Where is the job located?
Cape Town, Western Cape.
4. What skills are needed?
Guest relations, communication, and front desk system knowledge.
5. Is hotel system experience required?
Yes, knowledge of Opera or similar systems is preferred.
Igenzee Job Application Tips
- Highlight hotel or hospitality experience
- Mention customer service achievements
- Include knowledge of hotel systems like Opera
- Keep your CV concise and professional
- Emphasize communication skills
- Apply as soon as possible
Igenzee Disclaimer
Igenzee shares job opportunities for informational purposes only. We are not the hiring company. Please apply through the official One&Only recruitment process. The employer reserves the right to withdraw or close the vacancy at any time. Only shortlisted candidates will be contacted.